A UK-based home décor retailer scaling into the EU market. The client had sourced ceramic vases from the same Chinese factory for three years with no formal quality oversight in place.
A shipment of 8,000 ceramic vases arrived with a 30% defect rate — glaze cracks and dimension failures — just six weeks before peak season. The factory's own inspection had reported "passed QC."
Dyvela deployed on-site inspectors within 48 hours, identified the root cause in the glaze firing process, sourced and validated two backup manufacturers in Jingdezhen, and coordinated a partial re-run with expedited freight to meet the deadline.